The Costumer is Always Wrong

Hello my fellow web surfers, apparently I am a lier and will be posting when every I get the chance. I thought I would be able to post every Thursday, but as it turns out my life is not set to a regular schedule yet.

So for today's rant, "What the hell happened to costumer service?

(side note: I am talking about all areas where I shop, eat, or purchase some sort of goods)

This rant comes from being treated like a nuisance or distraction from some person(s) having to serve or wait on me. Time and time again I see this when I am out. The sales person or waitress either:

A.) Takes forever to handle the costumer

B.) Looks/Sounds iterated when listening or responding to the costumer

C.) Messes up the order or sales

D.) All of the above.

I am really not that old, but seriously in the past five to seven years there has been a HUGE drop in how people are treated in places of business. When I was a kid I remember being waited on in a polite and timely manner, or when I was working in food service (fast food) I was held responsible for my cleanliness, politeness, and work efficiency. WHAT HAPPENED!! I have said it before that there is a massive increase of people that seem to have the "You owe me" attitude.

These places forget that I am doing business with them and my money is the reason they want me there. In the past I would leave a place of business and go to their competitor. But the tables have turned on me now since no matter where I go I get really crappy service. I am a man of examples:

"Some time back my wife and I decided we would like a taquitos from Whataburger where we live. We each just wanted one and decided to go through the drive through. We ordered our two taquitos and were then squeezed in by a car behind us blocking all escape routes if the need arise. There were two vehicles in front of us, and we proceeded to wait 57 minutes in a drive through for our food. We could not leave or else I would have driven off at the 25 minute mark. Did the person working the window ask the two vehicles to pull to the side? Nope. Did the person working the window think that they could possible just bring us our order? Nope. By the time we got to the window I was so frustrated and angry that it took nearly an hour of waiting for two taquitos that I didn't want them. The girl at the window didn't apologize for the wait, nor did she even acknowledge our wait, but did have an attitude that my wife didn't have the money ready when we got to the window. Mind you we had to go through the process of starting our car and whatnot after our wait."

This was supposed to be "fast food." I do see this everywhere from shopping malls to eateries. I dread going out to places of business. Seriously, in my town there is only a limited number of place to go, so I know before I leave the house that I have to cike myself up for crappy service. Tipping doesn't even matter anymore in most circumstances. I tip because I know that in food service the waiter(s) makes less and thus relies on tip, but it is not mandatory to do so. I tip on the premise of what the tax was on my bill, and WHAT THE SERVICE WAS LIKE.

Here's what I do, I walk into a restaurant and have set in my mind I will be tipping the person waiting on me 8 dollars, which is a lot depending on the bill. Every time I am rude to, or ignored, or die from dehydration (no refill) I take a dollar away. I have let places with out leaving a tip, not because I forgot but because they person waiting on me forgot why he/she was there; To serve the customer.

I would love to hear your stories and how you handle bad costumer relations. Or why you think this is happening in the first place.

-voice-

GAS!!

Hello Everyone,
To begin I would like to address a favorite

I hear this one everyday, "Gas prices are too high, we should do something!"

Well your right we should do something, but as it turns out we (as in society) are not doing anything. You can go to site after site on the Internet and see how the prices are at an all time high, how the government is addressing price gouging, and/or how the consumer is truly being effected by the high prices. What you will not find is how we are taking responsibility for the prices nor how we are fighting it.

Seriously people, the oil manufacturer's made record breaking profits last year, and will undoubtedly do the same this year on the bases of a simple plan, "They need gas and we have it." I have to travel to and from work everyday; do you? I have to travel distances for meetings, family, and recreation; do you? We need gas period. So the powers that be did what everyone in business does, they followed the concept of supply and demand. Now the interesting part is that they are also in control of the supply and thus can effect the demand. They even tested the waters last summer by allowing gas prices to hang in the $2.20 to $2.50 range. Ya know what they found out? WE WILL PAY!! Yup we will pay whatever the prices are, no matter the price. That is one of the main reasons you will see gas prices raise this summer. They know that Americans are willing to complain about prices for gas, but will fill up their massive family movers every time.

Knowing this I being to pose a very important question. Since we have demonstrated that we are willing to pay any price, as well as continue to drive gas guzzling vehicles, and have yet to curb our travel; I being to ponder "Why would the oil industry bring the price back down?" Think about it as a businessman/woman. Why would you go back to only making 10 to 20 billion dollars a year, when you can make the current 125 billion dollars (look it up) . I wouldn't and you all know you wouldn't so what make us think the gas prices are going to change. This is the reason I get frustrated when family and friends begin to talk about gas prices. They hate the fact that they have to pay so much, and then they go and fill up their huge Suburbans or Expeditions. I feel for them since I know it takes over a $100 dollars to fill them up and usually this is weekly. No they do not have the means to pay so much, and most of the people I know are not of means either. However, their lack of funding still does not deter them from changing their (or mine) gas use. And thus allows for larger revenue for the oil industry.

I remember a couple of weeks ago I received a email asking me not to buy gas on a giving day. I thought that was an interesting approach. However, I was on a business trip that day and remember sitting in my hotel as the email came flashing up on CNN, and they showed how everyone was still buying gas that day. I am sure those who did not purchase gas on that given day either bought gas the day before or after. My point is that we are all aware of the tiger in our living room, but instead of getting ride of the tiger we feed it so it doesn't consume us, and then complain about having to feed the tiger.

There are smarter men and women out there that can probably tell you how to fight this issue or how to live with it better than I. What I ask of you is when you complain about gas prices, or wonder why the prices are too high, or wonder why no one is doing anything; you take a deep breath and look in the mirror. There is the problem as well as the solution.